Service Center Representative

Posting DetailsPosition InformationJob DescriptionRHS Job Title Service Center Representative Job DescriptionLocation: North Neighborhood: MASON ABBOT SNYDER PHILLIPS AND SHAWPay Rate: $13.73/hr.As a Service Center Representative, you will perform routine clerical support while providing customer service to all residence hall students and customers, both in person and over the phone. You will also be responsible for maintaining the reception area and processing mail and packages. You will be considered the face of the residence halls while interacting with a wide range of students and customers.You will learn “real world” work skills like time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an operation functions and how to build relationships while demonstrating outstanding customer service.Typical Duties May Include Provide routine clerical support within a residence hall reception area Answer phones, process mail and packages, assist in maintaining records and accounts Greet visitors and clients Provide in-house residence hall security and customer service through the day/night Greet students and guests while checking identification Report and respond to incidents within the residence hallsRequired QualificationsEnrolled as a student at Michigan State University (during academic year) Willing to be trained on day shift (6:45 am – midnight) Demonstrated commitment to outstanding customer service Motivated self-starter and able to complete tasks in a timely manner with minimal supervision Good communication skills (written and verbal) Positive and respectful, especially when working with a diverse population Dependable and reliable Must be able to work through finals week Must be able to work nights/weekends Be able to return early for the academic school year for training. Must be able to pass a background checkPreferred QualificationsMay be able to work over semester breaksPrefer applicant to work for one full year in North NeighborhoodEqual Employment Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.Physical DemandsMust be able to move up to 20-50 pounds Able to stand/sit for long periods of timeWork HoursAcademic School Year & Summer ConferencesService Center RepresentativeSunday – Saturday: work one shifts every other weekendMonday – Friday: minimum of two shifts during the week6:45 am – midnightWork Location North Service Centers (Loc)Posting Detail InformationPosting Number 20155245P Open Date 11/26/2025 Close Date 01/31/2026 Open Until Filled No Special Instructions for Applicant Applicant Availability FormSupplemental QuestionsRequired fields are indicated with an asterisk (*).* What interests you about this position? (Open Ended Question)* How many hours are you available to work a week?0-55-1010-1515+* Do you understand that this position may require you to work during sporting events, holidays, breaks, and weekends?YesNo* When is your expected graduation date? (Semester and Year) (Open Ended Question)* Have you ever been disciplined within the University Judicial/Legal system? If yes, please explain. (Open Ended Question)* Are you available to work in the summer?YesNo* Are you interested and available to work overnight shifts between 12am and 7am?YesNoDocuments Needed To ApplyRequired DocumentsResumeOptional DocumentsCover Letter