Service Center Specialist (Tamheer)

Job Description SummaryService Center Specialist (Tamheer) will act as the face of GEHC to our highly valued customers and serve as the primary contact between the customer and GEHC Service Support. Customer Service Center Specialist is responsible from customer call handling, job management, FMI (Field Modification Instruction) execution and some additional tasks to support customer service across LCTJob DescriptionKey responsibilities/essential functions include:Customer call handling and call backCorrective job creation, tracking and closureRemote service transferCustomer site visit planned date change requestRemote Connectivity and Power& Grounding job managementField Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operationsDispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.Monitoring and closely following up down systems and hot issues until resolution and customer satisfactionEnsuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issuesAdditional InformationRelocation Assistance Provided: No