Service Delivery Coordinator

We are seeking an experienced Service Delivery candidate to join our expanding team, someone who is detail-oriented and customer-focused. This position will suit an individual who has strong organizational qualities, has relevant IT and Telco industry experience and is very customer focused. Having an optimistic outlook, strong communication, time management skills and professional work ethic is essential.Key Responsibilities:Liaise with our carrier partners to place, amend and coordinate network installation orders. Manage delivery lead times of services with our Partners and customers. Manage multiple customer/partner orders and aligning delivery Drive carrier partners and engineers to deliver services within SLA Schedule on-site field engineers to perform installations with our partners and customers. Coordinate work schedules for our engineering team. Provide regular delivery updates to our partners and customers. Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience Foster a solution-focused culture within the team, aiming to meet and exceed customer expectations. Work closely with our Sales Support and Engineering Teams Continual improvement of service delivery processes Qualifications:Proven experience in service delivery, customer service, or a related role. Candidate must have 5+ years of experience in similar role. Excellent organizational skills Proven project co-ordination skills/leading a team Knowledge of networking and communication technologies Excellent written and verbal communication skills with the ability to communicate with tact and diplomacy through all hierarchal levels of an organization. Excellent time management skills Excellent communication, negotiation, and interpersonal skills. Ability to manage multiple tasks and priorities effectively. Demonstrated experience in managing customer relations and liaising effectively with external parties and service providers. Key Competencies: Detail-oriented with strong organizational skills. Customer-focused with a commitment to providing excellent service. Collaborative team player with the ability to work effectively across departments and independently. Adaptable and flexible in a fast-paced, dynamic environment. Results-oriented with a focus on continuous improvement. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.