Service Desk Analyst Level 1

🔹 Now Hiring: Bilingual Service Desk Analyst Level 1 (Help Desk/Technical Support)📍 Location: Barranquilla, Colombia | Hybrid📄 Full-time | Indefinite-Term Contract | Growth Opportunities | Tech-Driven EnvironmentIn this role, you’ll be the first point of contact for users across multiple accounts — providing outstanding customer service, resolving technical issues, and ensuring smooth day-to-day operations.✅ Requirements1–2 years of experience in technical support or service desk roles.Proficiency with Active Directory, Azure, shared drives, and network printers.Excellent English and Spanish communication skills (85%+ / B2+ minimum).Experience resolving cases through tickets.🛠️ Key ResponsibilitiesServe as the initial point of contact for users via calls, chats, and tasks.Manage incident and request queues efficiently, ensuring proper ticket assignment and closure.Troubleshoot and resolve issues related to hardware, applications, networks, and telecommunications.Perform Active Directory and printer troubleshooting, and support Windows environments.Escalate unresolved issues to Tier 2 and 3 teams when necessary.👉 Apply now!📧 keilyn.bacca@auxis.com