PI Questionnaire Clerk

Every Call Begins a Case for Justice Your voice is the first step toward justice. Join a team that bridges compassion and precision - guiding clients through their stories, one call and one case at a time. Here's a career where purpose meets balance. Be part of a supportive legal team that values both accuracy and empathy - and still lets you enjoy life outside of work. Job Description As a PI Questionnaire Clerk, you'll conduct client intake calls, collect and organize case information, and support personal injury cases through accurate documentation and compassionate communication. Job Overview Employment type: Indefinite term type contractShift: Shifting schedule - Day Shift (9:00 AM-6:00 PM) and Night Shift (2:00 PM-12:00 AM)Work setup: Onsite, Bogotá/Connecta, Colombia Exciting Perks Await!5-day work weekWeekends off20 vacation days in totalPrepaid medicineFully customized Emapta laptop and peripheralsIndefinite term type contractDirect exposure to global clientsCareer growth opportunitiesDiverse and supportive work environmentPrime office locations - Bogotá and MedellínUnlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)The Qualifications We Seek1 to 3 years of relevant experienceBilingual (English & Spanish) - RequiredExcellent verbal communication and active listening skillsStrong attention to detail and ability to follow scripts and templatesComfortable handling confidential and sensitive client informationAbility to multitask and stay organized in a fast-paced environmentBasic proficiency in Microsoft Office and case management software (preferred)Customer service or administrative experience (preferred)Flexibility to work weekends as neededYour Daily TasksContact clients via phone to conduct case intake and follow-upWelcome clients with professionalism using a scripted introductionAsk case-specific questions from standardized questionnairesRequest and collect supporting materials (photos, incident reports, documents)Upload and organize received files into the firm's case management systemMaintain an empathetic and professional tone in every interactionEnsure all gathered data is complete, accurate, and properly recordedCollaborate with attorneys, case managers, and administrative teamsAdhere to firm confidentiality and compliance policiesAbout the Client Helping Every Story Finds Its Voice in Justice Our client is a leading U.S.-based personal injury law firm known for fighting tirelessly to protect and represent individuals in need. They combine deep legal expertise with compassion, ensuring every client receives the attention, care, and results they deserve. With a strong presence across the legal landscape, they have earned the trust of countless clients through their commitment to transparency, excellence, and results. Joining their team means being part of a firm that values precision, empathy, and meaningful impact. Welcome to Emapta Colombia! At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad. Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America. #EmaptaEra