Service Manager

Responsibilities and duties: SERVICE: Review, development, management, and execution of Service contract. Provide overall leadership and direction to service team by setting role, performance expectations, and critical milestones. Monitor, identify level Service Staff technical knowledge & skills. Recommend & work on plans to strengthen their refrigeration know-how and grow their experience. Meet company and customer requirements, drive timely and clearly communicated decisions and schedules. Ensure focus on safety, reliability, cost, and schedule. Review, develop and enforce standardized processes and procedures for product issues in the refrigeration field. Work with customers to collectively solve system issues and continuously improve customer support levels. Provide senior management with solid recommendations for continual operations improvements based on cost benefit analysis. Directs, supervises, and manages the performance of the service staff. Works closely with internal departments to drive resolution to customer issues. Coordinates with other Departmental Managers and Supervisors to share manpower and scheduling. Administrative duties as applicable (expense reports, timesheets, etc.) To ensure that service department administration systems operate efficiently. To accurately evaluate service staff performance, to report on this performance monthly and to accurately forecast short term future business. Supervising/ ensure supervision of technicians who perform start-ups, service calls and preventative maintenance on refrigeration systems. Conduct regular site inspections. Meet with customers as needed. Perform other related duties as required.Accountabilities:Meets service schedule, deadline and perform the best service in a high and quality standard. Qualifications:Bachelors Degree in Engineering or equivalent in any related coursesYears of Experience:Minimum 10 years related experience and/or training in a managerial role; and/or equivalent fieldoperations or engineering experience; or equivalent combination of education and experience.Person Requirements: Demonstrate leadership operations and managerial experience. Good negotiation skills. Supervision skills. Strong computer proficiency and experience with AutoCAD software. Proven skills in customer and vendor interface. Ability to relate to others Negotiating skills Good motivator Time managementCommunication and Interaction:Internal: Staff, Supervisors, ManagersExternal: Clients, Supplier