Service Now Business Analyst

About Us: Renaissance Info Systems is a technology and digital recruitment agency, connecting contract and permanent professionals with clients across Asia-Pacific. We aim to differentiate ourselves through our level of responsiveness, and our understanding that comes from being an IT recruitment agency from the IT Industry. Our recruiters balance sophisticated and simple inter-personal techniques to assure a strong candidate network.Know More: http://www.reninfo.com.auRole-Service Now BALocation-Sydney & MelbourneService Now BAJob Responsibilities• Captures business and user requirements (as stories for agile shops)• Ensures requirements are understood, developed, tested, and delivered to specification• Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements• Represents project stakeholders throughout planning, development, and release processes• Works with the platform team to develop release estimates• Supports the testing effort• Works with stakeholders to drive adoption• Define processes across Customer/IT/Employee workflows.• Fluent in both written and spoken English• Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery• Must have strong ServiceNow technical knowledge Regards,Reshu SethRecruitment ConsultantRenaissance InfoSystemM: +61 478 487 026E: reshu@reninfo.com.auW: http://www.reninfo.com.au