ServiceNow Consultant

We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team and help design processes and consult clients on end-to-end solutions built on the ServiceNow platform.In this role, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.We are supporting Employment Contract or B2B, depending on your preferences. Responsibilities Drive requirement gathering and analysis Create User Stories / Requirements specifications Design and improve processes in ESM (ITSM and adjacent domains) Serve as a process subject matter expert to the customer and members of the team Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team Create and maintain process documentation Participate in pre-sales activities and demos Requirements Experience in designing and improvement of processes in ESM domain using process modelling tools Strong communication, negotiation and presentation skills Solid understanding of Agile methodologies Deep understanding of ITIL ServiceNow (or other ITSM tool) Flexibility in working directly with technical and business stakeholders on the customer’s side Experience with business process modeling and writing good documentation English at B2+ level Nice to have MS Office suite We offerWe gather like-minded people:Engineering community of industry professionalsFriendly team and enjoyable working environmentFlexible schedule and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Outstanding career roadmapLeadership development, career advising, soft skills, and well-being programsCertification (GCP, Azure, AWS)Unlimited access to LinkedIn Learning, Get Abstract, Cloud GuruEnglish classesWe cover it all:Stable income (Employment Contract or B2B)Participation in the Employee Stock Purchase PlanBenefits package (health insurance, multisport, shopping vouchers)Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and moreReferral bonusesCorporate, social and well-being eventsPlease, note:The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.We will reach out to selected candidates exclusively. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.