Solutions Consultant

Job Title (External): Senior Solutions Specialist, Contact CenterJob Title (Internal): Solutions Specialist, Contact Center, CP3The successful candidate will support and lead the sales under the Contact Center portfolio within a defined territory for the Large Enterprise Sales in Bell Business Markets. He or she will be accountable for sales strategy, business development, and target achievement of our various portfolio offerings including Professional Services, Contact Center platform deployments, Managed Services offerings, hosted contact center offerings as well as contact center agents workforce optimization. Accountabilities:• Developing and executing Sales plans and territory strategies• Establishing successful proposal strategies, including presentation and demonstration for specific opportunities• Executing demand generation programs• Opportunity Identification & Ownership• Systematically working through accounts with accounts teams• Develop, present and refine solutions with upgrade/enhancement opportunities identified• Work with extended Account team to promptly respond to customer requests, escalations, RFPs, etc. Skills and Competencies:• Excellent communication skills, both written and verbal• Strategic thinking and creative problem solving skills• Sound business acumen with experience in sales & business case development• Demonstrated ability to deliver results and close business• Expert knowledge of Contact Center industry• Knowledge of contact center solutions: o Cloud based solutions o Amazon Connect o Genesys Cloud o 8x8 o AVAYA o Pure Engage o Verint o Nice o Cisco• Knowledge in :o Business transformationo Solutions migrations o Virtual environments (Voice bots, virtual assistants, virtual agents)o Automated solutionsExperience Required:• 5+ years of related business experience• Manufacture specific Sales certifications • Contact Centre operations experience is an asset Education Requirements:• Preferred Bachelors or Masters Degree in Engineering, Computer Science or Business