Sr Assistant, OTC Disputes SCDMNT with French

Job PurposeThe Shared Services Sr. Assistant Disputes will be responsible for resolving queries raised by customers and internal CCEP stakeholders within the Disputes area of Customer to Cash. The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.Key ResponsibilitiesFinancial Services DeliveryResponsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)Handles customer queries /disputes in a timely, efficient and accurate manner, escalating where necessaryResponds to identified customer issues, queries and needs, or where resolution is urgent and important.Resolves queries as appropriate via the Disputes Management TeamEnsures Disputes procedures are completed efficiently, accurately and in a timely mannerEnsures that any supporting documentation are provided to customers as requestedEnsures all follow up issues on Disputes are managed accordingly to the given timelines.Provides support and advice on Disputes processes where requiredTo gather data requested by audit teams during financial and SOX auditsProactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvementExperience Required Experience in a multinational organization and/or Shared Services environment with a good business acumen Experience in a multinational organization and/or Shared Services environment with a good business acumen A good understanding of wider Customer to Cash area processes Ability to assess a problem and escalate it to the appropriate level Good Excel skills. ERP experience desirable, preferably SAPLanguage Capability & expert level:Essential: English + FrenchEducation & Qualifications RequiredBachelor’s Degree in finance or similarCapability required & Expert levelAnalytical Thinking - FoundationalRelationship Management - FoundationalCollaborative Influencing - FoundationalFinance Operations and Accounting - FoundationalProcess Excellence - FoundationalSystem Literacy – IntermediateBehavioural CapabilitiesExcellent communication & interpersonal skillsTime management, planning and organizationDrives performance, efficiency and effectivenessStrong focus on providing the highest level of customer service