SSC The Contract Management Team Leader

WHO WE AREAt Coface, we make trade happen everyday.Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.Shape the future of trade with us. Join our Happeners!Job Title: SSC The Contract Management Team LeaderJob Scope/Summary:Oversees and manages the daily operations of the Commercial Backoffice (CBO) team for the North America region, ensuring adherence to established SLAs, company policies, and regulatory requirements. Delivers high-quality service and exceptional customer care.Facilitates effective communication across teams and departments by leading regular meetings with managers and ensuring timely dissemination of relevant information to support staff.Prepares and analyzes monthly performance metrics to monitor service quality and operational efficiency.Provides internal support for requests from Internal Audit, Risk, and Compliance departments, ensuring timely and accurate responses.Contributes to the development and continuous improvement of Standard Operating Procedures (SOPs) used by Shared Services Center (SSC) operational teams.Ensures all team members receive appropriate training, including ongoing compliance education, to maintain high standards of performance and regulatory alignment.Offers leadership, guidance, and support to the team, fostering a culture of growth and development. Promotes succession planning through coaching, mentoring, and leadership development initiatives.Reviews performance data and productivity metrics to assess operational effectiveness and implements strategic adjustments to meet evolving business needs.Candidate ProfileSoft Skills:• Quick to adapt to new technologies and software tools• Fluent in English• Professional level in Spanish• Portuguese desirable• Good knowledge in insurance• ‣Excellent communication skills• ‣Good organizational skills• Independent worker and team player• Ability to deal with numerous deadlines simultaneously / Multi-tasking• Ability to work on IT systems• Familiarity and ease with varying IT and online softwareExperience• Minimum 5 years experience in a operations department• Experience in Share Services and in a multicultural environment desirable.• Experience in trade credit insurance industry preferred.• Staff supervision experience.Education• Bachelor’s degree in Administration, degrees or similarLocation: Ciudad de México/Mexico City (Hybrid – 2 days onsite, 3 days remote)