Support Specialist

Become a Support Specialist and provide vital IT support for our team at the Warsaw office. This position allows you to engage with diverse technical tasks in a supportive and collaborative environment. We invite you to apply and help enhance our IT service delivery. ResponsibilitiesSupport end users both onsite and via remote connectionsInstall, configure, and troubleshoot hardware including computers, printers, and scannersCoordinate with service providers and network teamsMaintain and support meeting room tech setupsEnsure SLA and ticket response complianceInstall and diagnose software issuesManage and close incident tickets promptlyMaintain server room environmentHandle and organize IT cablingComply with IT work policies and proceduresMaintain accurate hardware inventory RequirementsTwo or more years of relevant IT support experienceKnowledge of fundamental networking and troubleshootingExpertise in Microsoft operating system troubleshootingFriendly and eager to assist usersStrong communication and problem-solving abilitiesReadiness to learn new tech and adapt to changesAbility to work well under stressFollow instructions from supervisors accuratelyAbility to meet deadlinesEnglish proficiency at intermediate level Nice to haveBachelor’s or Master’s in Engineering, Computer Science, or related fieldExperience with HPAM, HPSM, ServiceNOW or similar toolsUnderstanding of IT security principlesPolish language proficiencyExperience with MacOS and Linux systems We offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedIn