Tax Supervisor

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Manager - USA Tax & Benefits Supervisor!In this role, you will oversee USA tax and benefits operations, managing a team to ensure compliance with tax laws and regulations by preparing and reviewing tax returns, managing payroll and benefits administration, identifying tax savings and compliance risks, and training staff.ResponsibilitiesLeadershipManage goals and prioritiesPlan team schedules and deliverablesMeasure team success and individual performance against goalsManage a team of peopleSupervise and/or prioritize team’s annual programs or daily activitiesLead by example and support a team with brand expectationsBuild relationshipsPromote department, team, and servicesHave a positive attitude and be resilient to changeContribute to ideas and brainstorming to address challenges and meet business needsSolve problems in a cooperative wayExecute on strategy to meet daily, weekly, monthly, and annual goals and servicesVendor Relations:Provide process analysis, examining the positive and negative outcomes during processingDemonstrate knowledge of end- to-end processesUnderstand and document standard operating procedures (SOPs)Be able to understand interfaces (ADP), details of the processes, and where ownership passes back and forthBe able to accept change and champion new processes and procedures Deliverables:Perform services and lead a team to meet regulatory compliance and controlsSupport audits and control reviewsLead teams and supportindividual activities to meet all SLAsManage activities via reportingGather data for reporting and dashboardsExpert use of spreadsheets and tools for analytics and reporting to analyze, problem solve, and prepare analysisQualifications we seek in you!Minimum QualificationsExperience of working in a busy, high volume and results focused administrative environment. Shared Service Center experience an advantage but not mandatory.Relevant team/projects leading experience is preferableExperience of working to set procedures and in a logical manner.Knowledge and experience of Workday, ServiceNow and software such as Excel/WordAbility to work towards tight timescales with high volumes.Customers focus oriented.Strong interpersonal skills.Clear communicator.Results oriented with the drive to complete a task/project.Responds positively to changePreferred Qualifications/ SkillsTechnical knowledge in United States Tax & Benefits processingTax & Benefits management knowledge for USAProficient in software applications (e.g., Excel, Word, PowerPoint, and MS Office)Proficiency in:Project management and related methodologies, and technical writingData analysis, accounting, finance, data forecasting, general ledger accounting, audit principlesDeveloping audit mitigation strategies, human resource administration, payroll administration, customer servicePhone skills, writing, productivity tools, time administrationResearch, regulatory interpretation, and applicationVirtual communication, defining agendas, and running meetings (in person and virtually)Soft Skills:Be skilled in: adaptability, negotiation, influence, writing reports, non-traditional problem solving, team building, increased independence, working well under pressureDemonstrate active listening, awareness of body language, emotional intelligenceBe a clear communicatorBe results-orientedDemonstrate excellent written and verbal communication skills, with effective articulation and tone of voiceConverse at all levels of the organization including sharing technical expertise in simple, easy to understand concepts and examplesBe respectful, speak to motivate, and engage customers, partners, peers, and team Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.