Technical Support Engineer (early career)

Come Make the World With UsIt takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER®The JobAs a Technical Support Specialist you will be part of the Engineering team, driving customer support across Vietnam.Key Responsibilities:Responsible for product technical support and service of Vietnam market.Provide product selection, troubleshooting and servicing, technical support, and product training to customers and resellers located in Vietnam, Travel to customer with sale team is required.Collect customer demands, assist sales team in project progress tracking.Interact with internal and external customers on-site to provide best in class service and customers satisfaction.Communicate effectively with customers to promote product, know about the product issue and explain procedures, and feedback and resolve customers complaints.Work closely with China team to implement pricing strategies and conduct pricing analysis for Vietnam market.Work with sale team and marketing team to edit product technical documents develop training plans or key customers base on the need of product.Other jobs from LeadersThe PersonYou love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:Bachelor’s degree in technical or related field with at least 1-2 years working experience, engineering degree would be a plus.Good Microsoft skills.Good ability in reading and written English.Good interpersonal skills.The ability of understanding the need of the customers, establish confidence toward our product.Willingness to travel frequently and internationally for at least 6 months a year.And MoreWe want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.