Technical Support Engineer

Job ResponsibilitiesA. Support distributors of responsible area to proceed the installation, maintenance, troubleshooting and end users visit of all Medcaptain products. Maintain the relationship with key customers and model hospitals, especially the relationship of the medical equipment management dept of the hospitals.B. Provide technical support and conduct training to staff of distributors to be able to provide service to end users. Monitor the distributors’ service quality and maintain the customers’ satisfaction.C. Collect and deal with the issues from distributors. Support distributor to handle the customer complain and major issue of responsible area.D. Assist sale and marketing team to conduct product promotion and marketing support. Collect the installation information, customers’ requirements and competitors’ information and feedback to head quarter.E. Manage the spare part stock and demo unit of responsible area.F. Regularly output service experience and English/local language materials.G. Develop and maintain Medcaptain brand at the local market.Qualifications1.Bachelor degree or above, give priority to major of biomedical engineering.2.At least 2 years work experience in medical industry.3.Be able to use Microsoft office software skillfully.4.Skillfully English speaking, listening, reading ability.5.Good learning, communication, organization, analysis and anti-pressure ability. Can accept frequent travel.