Technical Support Engineer (Tier 1 support)

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and "all-things-digital" solutions, is on the lookout for a Technical Support Engineer (Tier 1 Support) to join our team and provide exceptional customer support.Responsibilities:Act as the first point of contact for customers seeking technical assistance through various channels (email, chat, phone)Identify, troubleshoot, and resolve tier 1 technical issues related to software applications and systemsDocument and track customer interactions in the ticketing system, ensuring accurate and timely updatesEscalate complex issues to Tier 2 support or relevant technical teams as neededProvide excellent customer service by ensuring a positive customer experience and effective communication throughout the support processParticipate in training sessions to enhance technical knowledge and customer service skillsStay up to date with product updates and changes to assist customers effectivelyRequirementsMinimum 2+ years in a customer-facing technical roleBachelor's in Computer Science or Engineering (or equivalent)Analytical approach to problem-solving and critical thinkingBias for action and inherent curiosityGrowth mindset / continuous learning orientation Passionate about AI, agentic AI, LLMs, and automationExcellent oral and written communicationExperience working in a fast-paced environmentTechnical SkillsStrong understanding of APIs (REST, GraphQL, gRPC)Solid understanding of cloud foundations (AWS / Azure / GCP)Familiarity with AI concepts (LLMs, embeddings, vector DBs, prompt engineering)Strong familiarity with authentication (SAML, OAuth, etc.)Experience with databases and data integration principles Knowledge / proficiency in JavaScript and CSS Experience troubleshooting technical issues (Postman, HAR files etc.)