Trainee - Patient Services - Auckland

Trainee – Patient ServicesPermanent, Full-timeAuckland – North/West (Including centres in Helensville, Kumeu, Ranui, Henderson, and Tea Atatu)Who we are | Ko wai mātou:Awanui Labs is a part of Awanui Group, the largest network of human and veterinary pathology laboratories in New Zealand. At Awanui, we’re proud to be a national network of 25 laboratories, 150 collection centres, and employers of over 2,200 people throughout Aotearoa. Our team of specialist pathologists, scientists, technicians, phlebotomists, couriers, and shared services personnel deliver a world-class service that together collects, analyses, and reports over 7 million patient results annually.Our Patient Services Department is responsible for the collection of blood samples and handling contained specimens, i.e., human blood, faeces, urine, tissue etc from patients within the community and the hospital. These samples are then processed and tested in our state-of-the-art medical laboratory.About the role | Mō te tūranga:Our Patient Services Department is currently seeking a motivated and enthusiastic Trainee to become a valued part of our team. This is a permanent, full-time position, offering 80 hours per fortnight, based across North/West Auckland including collection centres in Helensville, Kumeu, Ranui, Massey, Henderson, and Te Atatū.Key Responsibilities:The key tasks include blood collection, responsible for handling contained specimens, i.e., human blood, faeces, and tissue, and preparing specimens for transportation.Provide professional customer service, and serve as a link between health professionals, their patients, and the laboratory.About you | He kōrero mōuTo be successful in this role:A positive and friendly approach to your work and demonstrate cultural and social sensitivity.Compassion for others, including a real desire to provide high-quality care to a wide variety of patients of all ages and circumstances.Excellent customer service skills including a high level of personal presentation.Strong attention to detail and an ability to follow processes accurately, even when under pressure.Respect for always ensuring patient confidentiality and in all matters. Good computer skills.Registration with the Medical Science Council and an Annual Practising Certificate as a Medical Laboratory Pre-Analytical Technician in Patient Services is desirable, but not essential.Eligibility to work in NZ.If you do not yet have your registration with the Medical Sciences Council of New Zealand, we will also consider candidates who are in the process of becoming qualified.What’s in it for you | He aha mōu:You will be joining a friendly, high-performing, and forward-thinking team environment. Our laboratory is highly automated and technically advanced, already delivering an outstanding service for patients and healthcare professionals. Explore excellent opportunities to enhance your skills with our in-house Learning & Development team, ensuring your professional competency and career growth.If you are not already registered with the Medical Science Council of New Zealand, we will support you working towards becoming a Qualified Medical Laboratory Pre-Analytical Technician within 2 years of employment.If you are passionate about your work, dedicated to quality and want to be part of a friendly supportive team, please click 'Apply now'.Application closes 4 December 2025