Job Description

*Customer Service & Sales*Greeted and assisted customers, took orders, and processed payments accurately.Provided menu recommendations and answered questions about products and ingredients.Handled customer concerns and complaints in a polite and efficient manner.Beverage & Food Preparation:Prepared and served a variety of hot and cold beverages, including espresso-based drinks, to company standards.Operated and maintained equipment like espresso machines, grinders, and brewers.Followed recipes and preparation techniques to ensure consistent quality.*Operational & Team Support*Maintained a clean, organized, and sanitary workspace and equipment.Restocked supplies and performed inventory management tasks.Collaborated with team members to ensure a smooth and efficient workflow, especially during busy periods.Specific achievements:Trained new staff on coffee-making techniques and customer service protocols.Consistently received positive customer feedback for friendly and efficient service.Successfully created and served specialty drinks, including latte art. Skills to include*Technical Skills*Espresso extraction, coffee brewing, latte art, cash handling, equipment operation.Customer Service Skills: Communication, interpersonal skills, conflict resolution, upselling.Soft Skills: Time management, working efficiently in a fast-paced environment, attention to detail, teamwork.

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