Training Coordinator

Department: Human Resources & TrainingLocation: Turkey - IstanbulDescriptionSCOPEThe overall scope of a Hotel Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the orgainisation thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.OVERALL OBJECTIVEEnsures that employees receive both Kempinski and locally required training.Ensures that the hotel achieves the company key performance indicators for training engagement.Achieve Kempinski training engagement rate.The hotel utilizes all Kempinski Training tools including F! & E! Training programmes, Leadership Development Programme and all On-Line learning opportunities.Kempinski Experience Assessment meets or exceeds the company benchmark.Enhance hotel Customer Satisfaction Survey results.Employee relationship and recognition programme(s) are in place.Ensures that Kempinski training policies and procedures are fully implemented and complied with.Ensure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages.Key ResponsibilitiesMAIN RESPONSIBILITIESEnsures that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures.Support Kempinski DNA and brand immersion activities.Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.Identify potential training talent and propose & foster Master Trainer candidates.Ensures that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report.Lead by example and promote Kempinski’s core values.Support the completion of the Training Self Audit (using the Kempinski Training Peer & Self Audit Tool).Promote and implement Kempinski Corporate Training policies and procedures.Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.Skills, Knowledge and ExpertiseTurkish nationality is must.BA or BS degree, preferably in related field.A minimum of three (3) years experience in the hospitality industry.One year in a similar position within a luxury brand.Excellent oral and written skills both in English and Turkish.Proficient in Microsoft Office.Presentation skillsAdministration skillsPlanning and organizational skillsVerbal and written communication skillsCustomer service skillsTo fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:People OrientedPassionate for European luxurySelf-confidentPersuasiveLead by exampleQuality orientedWell-presented