Training Director

Title: Training DirectorAbout The Role Lead the strategic design, implementation, and continuous improvement of all Training & Development programs Ensure Virtual Assistants (VAs), team leaders, and support staff have the skills and service mindset to deliver world-class client support Ideal candidate: visionary L&D leader with deep adult-learning expertise, performance coaching, and scalable digital learning for distributed/remote teamsResponsibilitiesDevelop and execute a training roadmap aligned to company goals and client requirementsDesign onboarding, soft skills, communication, and client-specific technical training for new VAsBuild leadership and upskilling programs for tenured VAs, supervisors, and managersIntegrate competency-based frameworks to measure and improve performance across departmentsLead and mentor Training Managers, Trainers, and Instructional DesignersPartner with Operations, Quality, Recruitment, and Client Success to identify gaps and deliver solutionsOversee blended delivery (e-learning, live sessions, simulations, coaching, workshops)Evaluate/adopt LMS and learning tools; use analytics to measure effectivenessEnsure consistency across remote and international teamsTrack impact with KPIs (e.g., AHT, QA scores, CSAT) and drive continuous improvementMaintain documentation; ensure compliance with standards and client SLAsQualificationsBachelor’s in Education, Psychology, Business, or related (Master’s preferred)8+ years in Learning & Development; 3+ years in a senior leadership/Training Director roleProven experience scaling programs in BPO/outsourcing/VA environmentsStrong remote-workforce and virtual learning strategy expertiseExcellent leadership, communication, and stakeholder managementProficiency with LMS and e-learning tools (e.g., Articulate, Rise, Canva, Captivate) and analytics platformsKey CompetenciesStrategic thinking and business alignmentCoaching and leadership developmentData-driven decision makingChange managementExcellent written and verbal communicationEmpathy and cultural awarenessHow to apply Apply via Lever with your resume/CV and (optional) a brief note highlighting a training program you scaled and its measurable impact Include links or samples (curricula, dashboards, sample training slides, training assets/ videos, or playbooks) if availableWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.