Training & Quality Assurance Officer (QA)

Job ResponsibilitiesThe role of Training & Quality Assurance Officer is to:Evaluate on Call in/out and chat recordsMake accurate evaluation on product knowledge, customer service, behavior and provide in-detail feedback on improvement points.Cooperate with supervisor team on agents who lack of customer service satisfaction for coaching the poor performer agents.Responsible towards ensuring that set performance targets of the quality assurance to achieve on a regular basis.Provides feedback on improvements to Contact Centre line managers.Make statistic reports of records evaluation. Other tasks assigned by management.Job RequirementsAcademic QualificationBachelor’s degree of Business Administration, customer service or related field.Be able to speak and writing English and Khmer (more than 2 languages is advantage)Skills RequiredExceptional listening and analytical skills.Exceptional coaching and counselling.Good communication and inter-personal skillGood time management.Customer service talent, friendly, and patient.Excellent attention to detail and accuracy.Computer skill: Ms. OfficeWorking ExperienceAt least 1 year experience on related customer service field.Telecom experiences is an advantage.Be the next Smart HeroJob Application[email protected]No. 464A Monivong Blvd, Sangkat Tonle Bassac, Khan Chamkarmorn, Phnom Penh Cambodia.