UAT Test Manager - Banking Voice & Call Center Applications

Job Description Proven experience as a UAT Manager managing testing lifecycle of 4-5 projects right from planning till project go-live, Total experience - 5-8 years of managing UAT Complete understanding of test management activities involving requirement analysis, test design, SIT, UAT, defect management, warranty support Excellent skills in managing the testing project timelines and an ability to understand the overall project deliverables and its possible impact on testing Ability to anticipate risks/issues in the testing project and plan the mitigations accordingly Ability to craft the Test Strategy and Test Planning at the beginning of the project Hands on experience of the test deliverables reporting on daily and weekly basis during the test execution Knowledge of defect management through JIRA and test management through Zephyr preferred Awareness of the test management metrics and estimation techniques Identify, assign and monitor the activities of test specialists in support of the multiple deliverables under their area of responsibility Responsible for defect reporting and tracking to project teams, including collaboration on defect resolutions and/or performance deficiencies with developers/partners and identification of retest requirements Responsible for metrics gathering and status reporting for project assignmentTechnical Knowledge: Knowledge of the batch runs and test executions Good understanding of enterprise workflow systems, unified communications, tele communication, process Participate and drive test improvements Stakeholder Management and Team Management Proven ability to manage a team of 5-10 testers in the project Ability to plan the work, motivate the team and get the required output from the team Ability to liaison with the project stakeholders like Program manager, Solution Architect, Development Team, UAT Manager, Users etc Demonstrated skill of tactfulness and diplomacy in handling the complex situations Skills in achieving project stakeholder and customers satisfactions Ability to manage the conflicts (if any) within team and/or project stakeholdersFunctional/Domain Knowledge: Strong Testing methodology and banking domain knowledge Call center, call flow knowledge is an advantage