Vice President, New Product Development

Job DescriptionAbout UsHeadquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sgWhy Join UsAt SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.Key ResponsibilitiesThe Head of New Product Development is an exciting and important leadership role with the purpose of expanding our addressable market to drive significant value for both our customers and SATS. Reporting to the Chief Commercial Officer, this role is responsible for developing new products and services in Gateway Services and Cargo Management for airline, logistics and e-Commerce customers.The successful candidate will own the New Product Development process including ideation, qualification, piloting, maturing and launching of new products and services. They will blend strong prior experience in new product development and understanding of customer needs to drive innovative new products that leverage our assets and technology to drive differentiation and value. This role requires a clear vision for our product portfolio, strong program-building skills, and the ability to foster collaboration with customers, colleagues as well as potential partners.Strategic & Program LeadershipLead the New Product Development function for ground handling (above-wing and below-wing) and cargo handling (on and off-airport)Collaborate with stakeholders to develop and launch a continuous stream of new products and services that set us apart and deliver valueBuild, develop and maintain a new product development framework and governance system to increase success rate and efficiencyTeam LeadershipLead, mentor and develop a small team of New Product Development colleagues into a high performing teamFoster a culture of ownership, performance and continuous improvement within the teamIdeationLeverage customer, competitor and industry insights as well as customer and colleague crowd sourcing to build a pool of ideas for development of new products and servicesEnsure that ideas are registered in a database with the relevant minimum data pointsQualificationLeverage technology and other resources to perform a light touch qualification of all relevant ideas, including parameters such as strategic fit, estimated market size, growth and margins, as well as ability to execute and winPrioritisationReview options, refine qualification and research opportunities to put forward recommendedations for investments in tests and pilotingProof of Concept/PilotingIdentify and execute quick and low-cost options for testing and piloting new ideasEstablish relevant KPIs to evaluate pilots and proofs of conceptIterate on ideas, test and pilots to either fail fast or achieve a successful resultMaturing & ScalingFor successful pilots/ proofs of concept, develop plan for maturing and scaling the idea to be viable for launch and success in the target marketDevelop financial business cases for the development work of maturing and scaling in accordance with the planFor approved business cases, execute on the plan and develop viable products and services ready for launch. This includes maturing the value proposition, processes and setup for delivery of the product, tech development, go-to-market plans, pricing strategy, sales collateral, training, etc.Launch & HandoverResponsible for product launch and (after stabilisation) handover to the product management teamKey Requirements With minimum 10 years of progressive experience in at least four of the following disciplines:New Product DevelopmentProduct ManagementSolution DesignProcess DesignIT system developmentAir cargo HandlingAir ground handlingWarehousing & DistributionSales / Sales ManagementProgram ManagementCultural agility and ability to work in a matrix/global organisationOngoing commitment to training and professional development (through conferences, courses, certifications etc.) to stay current with industry best practicesStrong knowledge of international supply chains Ability to translate customer needs and pains into new services and solutionsKnowledge of agile development principlesCollaborative (ability to partner with a global team is key), adaptable and resilientInnovative and visionary