Visa Education Counselor

Job Overview:Empire Visa Consultants is seeking a knowledgeable, motivated, and customer-focused Visa Counselor with 2-3 years of experience specifically handling visa services for European and US destinations. This role plays a key part in maintaining our high standard of client service and successful visa outcomes.Key Responsibilities:Offer expert guidance and counseling to clients on visa categories including study, work, and family visas for Europe (especially Schengen) and the United States.Analyze client profiles, assess eligibility, and recommend the most suitable visa pathways.Assist clients in compiling, organizing, and reviewing all required documentation to meet embassy/consulate standards.Prepare and submit visa applications: complete visa forms (e.g., DS-160), schedule appointments, pay fees, and track progress.Keep abreast of current visa policies, immigration law changes, and procedural updates for EU and US embassies.Serve as the main point of contact between clients and visa facilitation centers or embassies.Maintain detailed client records in CRM systems and provide regular status updates.Conduct pre-interview preparation and mock sessions, coaching clients on how to present themselves.Respond promptly and professionally to client queries, resolving issues and ensuring a positive experience.Work cross-functionally with internal teams to streamline processes, improve efficiency, and drive continuous improvement.Qualification/Requirements: Proven 2-3 years of experience as a Visa Counselor, Consultant, or Advisor, with a proven track record of handling European (Schengen) and US visa applications.Deep knowledge of visa regulations, documentation, and application processes for EU and US destinations.Strong communication, interpersonal, and customer service skills.High attention to detail, especially in validating sensitive documents and data.Excellent organizational and time-management skills; ability to manage multiple visa cases concurrently.Proficiency in using visa portals, online application systems, and CRM tools.Location: Faisal Town, Lahore Work Days: Monday to Saturday (11:00 am -8:00 pm)