Account Manager - Sports Travel

Transfers in Sport are proud to be leading the search for an Account Manager on behalf of Sports Travel and Hospitality Group. With a reputation for delivering outstanding hospitality and travel programmes at the world’s most prestigious sporting events, from the Olympic Games to Rugby and Cricket World Cups, this is a unique opportunity to join a business that brings unforgettable experiences to life.They’re looking for an Account Manager with experience managing commercial programmes, including direct-to-consumer travel, to ensure seamless planning, delivery, and optimisation of projects within the STH UK team.The role will focus on travel packages for the Rugby World Cup 2027 in Australia, supporting UK customers to enjoy premium experiences. It may also include delivery on events such as Henley Royal Regatta and Roland-Garros.This position requires close collaboration with internal teams, rightsholders, stakeholders, and suppliers to deliver exceptional experiences on time, within budget, and to the highest operational standards. The ideal candidate will demonstrate strong project management skills, stakeholder engagement expertise, operational efficiency, and a proactive approach to process improvement, thriving in a fast-paced, high-performance environment.This role is based in their Richmond office, three days per week.What You Will Do:Coordinate with cross-functional teams, establish processes, and manage documentation to deliver projects on time, within budget, and to the highest standard, ensuring exceptional event experiences and operational success.Act as the primary point of contact for rightsholders, agents, suppliers, and internal teams. Drive clear communication through comms plans, agendas, and well-led meetings to ensure seamless collaboration and project delivery.Develop, monitor, and manage project budgets, collaborating with finance teams to process purchase orders and invoices accurately, ensuring financial targets are met and profitability is maintained.Manage brand and package approval processes for marketing materials, liaising with internal and external stakeholders to ensure compliance with rightsholder standards and maximise client value.Coordinate venue, catering, supplier, travel, and accommodation logistics, including flights, transfers, hotels, and special requests, while anticipating disruptions and implementing contingency plans to ensure premium client experiences and operational efficiency.Work with legal teams to manage supplier agreements and documentation, while monitoring markets for black-market activity to ensure contractual compliance and protect ticketing and sponsorship integrity.Oversee the RFP process and contract management for agents, from proposal development to negotiation and compliance, ensuring alignment with rightsholder objectives and commercial priorities.Partner with sales and marketing teams to maximise visibility and growth of the travel programme and direct-to-consumer brands across multiple channels, ensuring brand consistency and revenue generation.Analyse client feedback and performance data to identify opportunities for service enhancement, refine travel processes, and optimise supplier relationships to improve efficiency and client satisfaction.Support the ticketing team in all aspects of programme ticketing, contributing to the development and maintenance of Ticket Management and E-commerce Systems and websites to ensure operational efficiency and compliance.What You Will BringAbility to develop and maintain strong working relationships with internal and external stakeholders.Able to work effectively under pressure, delivering high-quality results in fast-paced environments.Strong organisational skills, with the ability to prioritise tasks and meet tight deadlines.Excellent written and verbal communication skills, capable of conveying information and ideas clearly.Prior experience working on large-scale events, providing valuable insights and practical operational knowledge.Desirable CompetenciesExperience in a similar role within an agency or stakeholder environment, demonstrating solid industry understanding.A genuine interest in sport and its commercial landscape, bringing enthusiasm and insight to event-related activities