AI Factory – Cloud Operation Manager

About UsFPT Smart Cloud, a subsidiary of FPT Corporation, is a leading provider of AI and Cloud solutions, supporting over 3,000 global clients in industries such as finance, banking, and retail. We are committed to driving digital transformation through cutting-edge technologies and innovative services.As an NVIDIA CSP Partner, we are investing $200 million in the AI Factory project, equipped with NVIDIA’s advanced H100 and H200 GPUs and AI Enterprise frameworks. This initiative delivers GPU Cloud services to accelerate AI applications like Generative AI, enhance productivity, and support the development of high-value AI platforms for diverse industries.Top BenefitsOpportunity to work in a rapidly growing field, with significant investment from FPT in AI and cloud technologies.Opportunity to lead high-profile cloud projects with cutting-edge technologies.Dynamic, collaborative, and innovative work environment.Competitive salary & packageFPT Premium Care packageActivities and culture with FCI and FPT CorporationProfessional development through courses and certifications.Job ResponsibilitiesContinuous Operations Management:Ensure cloud services operate smoothly and meet Service Level Agreements (SLAs).Monitor system performance and implement improvements as needed.Ensure systems are always available and have high recovery capabilities.Process Development and Implementation:Develop and optimize operational processes to enhance efficiency and reliability.Ensure compliance with security standards and legal regulations.Create and maintain operational process documentation.Project Management:Plan and manage cloud system expansion and upgrade projects.Coordinate projects across technical and business departments.Monitor project progress to ensure timely and budget-compliant completion.Resource Management:Manage and optimize cloud resource usage to ensure cost-effectiveness.Forecast resource needs and plan appropriate expansions.Monitor and manage the budget for cloud operations.Team Leadership:Manage and guide the cloud operations technical team.Evaluate team performance and develop employees’ skills.Set goals and KPIs for the operations team.Reporting and Analysis:Generate reports on service performance and operational activities.Analyze operational data to propose improvements.Assess and report on risks related to cloud operations.Incident Management and Remediation:Ensure incident handling processes are executed promptly and effectively.Coordinate with other departments to resolve complex issues.Implement disaster recovery plans to ensure system availability.RequirementsEducation: Bachelor’s degree in Information Technology, Computer Science, Technology Management, or related fields.Experience: More than 6 years of experience in managing cloud operations or related roles, including at least 2 years in a managerial position.Technical Skills:Deep knowledge of cloud services (AWS, Azure, GCP).Experience in managing and optimizing cloud infrastructure.Understanding of system monitoring and management tools (Zabbix, Prometheus).Experience with project management tools like Jira, Freshdesk.Additional Skills:Native speakers (Japanese) or foreigners living in Japan, with deep knowledge about Japanese culture and Japan’s working processes.Excellent communication and negotiation skills in Japanese and in English.Excellent leadership and team management skills.Strong project management and organizational abilities.Effective communication and problem-solving skills.Ability to work in a high-pressure and rapidly changing environment.Data analysis skills and data-driven decision-making.Preferred Skills:Professional certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate.Experience working in a cloud service provider environment or large data centers.Experience with project management methodologies like Agile, Scrum.Experience managing budgets and forecasting resources effectively.Working EnvironmentWorking Location:Japan: Tokyo or other provinces/citiesWorking hours:8h30 AM – 12h00 PM1h00 PM – 5h30 PMContact PersonPham Thi Ha My (Ms.) – Talent Acquisition LeaderEmail: Mypth3@fpt.com|Phone: 0962456194FPT Smart Cloud (FCI) Co., LTDAddress: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, HanoiWebsites: FPT Cloud | FPT AISend CV