Applicant Operations Specialist (Healthcare/Migraine Center) - A142

I’m helping Pearl Talent find a top candidate to join their team full-time for the role of Applicant Operations Specialist (Healthcare/Migraine Center) - A142.You'll shape global healthcare access and elevate patient experiences.Compensation:HiddenLocation:Remote: PhilippinesMission of Pearl Talent:"Our job doesn’t end when a talent has joined your team. We ensure that they’re fully integrated and actively contributing to your company’s growth. If a hire doesn’t meet your expectations, we’ll work with you to understand why and replace them at no additional cost."What makes you a strong candidate:You are proficient in Zendesk, Slack, Patient intake, Healthcare operations management, Google Sheets.You have the potential to develop in Telehealth, Notion, Healthcare administration, HIPAA compliance, Customer success.English - Fully fluentResponsibilities and more:Core Responsibilities Patient Intake & Consultation – 40% - Conduct 1-on-1 Zoom calls with prospective patients to introduce the company’s services. - Accurately record patient details, symptoms, and initial notes into internal systems. - Demonstrate empathy and professionalism during every interaction. Scheduling & Coordination – 30% - Schedule patient appointments and manage next steps in the onboarding process. - Assist patients with rescheduling and follow-ups to ensure a seamless experience. - Maintain organized scheduling records and update information in real time. Patient Support & Communication – 20% - Provide clear, compassionate communication and answer patient inquiries. - Escalate clinical or administrative issues to the appropriate departments when necessary. - Follow up to confirm appointments, clarify information, or complete missing details. Operational Collaboration & Reporting – 10% - Collaborate with internal teams to ensure smooth transitions between departments. - Track and complete daily assigned tasks within CRM or scheduling tools. - Identify and suggest process improvements to enhance patient experience and operational flow. Requirements Must-Have (Required): - 1–3 years of experience in patient intake, telehealth coordination, or healthcare operations. - Hands-on experience with CRM or scheduling platforms (e.g., Zendesk, Athena, or Calendly). - Excellent English communication skills, both written and verbal. - Strong interpersonal skills; confident leading live Zoom calls with patients. - Reliable attention to detail and ability to manage multiple interactions daily. - Tech-savvy and organized; capable of working independently in a remote setup. Nice-to-Have (Preferred): - Background in healthcare administration, patient advocacy, or customer success. - Familiarity with HIPAA compliance and clinical terminology. - Previous experience in telehealth or healthcare startups. - Adaptability in evolving processes and fast-paced healthcare settings. Tools Proficiency Required: - Communication Tools: Zoom, Slack, Gmail - Scheduling Tools: Calendly or equivalent - CRM / Patient Management Systems: Zendesk, Airtable, or Athena - Productivity Tools: Google Workspace (Docs, Sheets, Drive) Preferred: - Notion or Asana for task tracking - Healthcare CRM or EMR systems for patient management