BDC/GREETER

Drive AutogroupWe have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive Autogroup you will experience the innovative, creative, and collaborative approach that sets all our team members up for success!Career OpportunityPickering Honda,a proud member of Drive Autogroup is currently seeking a Business Development Representative to join their team. The ideal candidate for this position will coordinate and support all efforts to establish an industry-leading “Guest experience” for dealership clientele. This position will be responsible for scheduling service appointments. Vital to this role would be always handling guest inquiries in an efficient and timely manner, as well as working with other departments to develop prompt guest service communication.ResponsibilitiesBasic client services; respond to all inbound emails, telephone and online inquiriesProviding timely responses to customer requestsProfessional and effective communication with customersGenerate appointments for current as well as outstanding or lost customers by means of outbound prospecting and lead activity managementConfirm and follow up/reschedule missed appointmentsFriendly attitude as the first point of contact with any potential client/customerDirecting, tracking and fairly distributing all leads and potential customers accordinglyAfter purchase care: Following up with customers who have bought a vehicle and maintaining customer satisfaction.Update records and enter customer information into data management systemCreate and filter customer retention list and generate leads to determine if customer vehicle needs have changedAbility to meet or exceed monthly goalsAble to present products, pricing and estimates that can be easily understoodStrong ability addressing and overcoming customer objectionsAssist with other duties, as assigned by direct managerQualificationsExcellent communication skills (verbal and written)Knowledge of CDK and/or Xtime a definite assetAbility to utilize several different computer programs at one timeSales experienceExcellent customer service skillsAutomotive knowledge is an asset; however, not necessary1-2 years of Customer Service in Call Centre environment preferred.What We OfferCompetitive compensation plansCollaborative team dynamic and Family-like atmosphereSupportive work environmentHealth and wellness initiativesCommunity involvement activitiesExciting company eventsEmployee purchase plans and company discountsYour professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don’t meet all the qualifications. If you’re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.APPLY NOWApply with Indeed