Benefits Quality Analyst

Job DescriptionIntroductionAt IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems? If so, lets talk.Your Role And ResponsibilitiesPerform daily operation/delivery tasks as per DTP.Complete assignments as instructed by Team Leads.Collaborate and work with other team members.Participate in team/company events as required.Comply with IBM BCG and team social contract."COMPENSATIONPerform eligibility checking, validation of supporting documents and securing necessary approvals on awards, bonuses, incentives, stock options, salary increases, allowances to be granted to employeesMaintain compensation records of employees, update appropriate systems that support compensation processesManage different compensation & performance management tools & databases including cycle data administration, investigation and resolution of errors, system testing, etc.Calculate percentages and validate rates for increases, bonus and incentivesEnsure accuracy of compensation related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other systems interface.Handle enrollment, termination of employee stock options and other data maintenance and administrative Stock processes including coordination with vendorCommunicate compensation rules, policies, and delivery to employeesGeneration, printing and distribution of increase notifications and stock statementsGeneration and delivery of reports to various requesters (employees, third parties, HR, etc.) as requested/neededInterface with customers to resolve questions and issues regarding compensation administration/processesInterface with Third Party Providers on processes which impact compensation administration deliverablesAct as Tier 2 for issue resolution of compensation related queries. Communicate or respond promptly to queries or for any changes to Contact Center.Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements.Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handledDocument monthly compensation scorecard, including issue/resolution tracking, running of regular control reports and track volume metricsServe as back up resource for other service owners as neededCreate Root Cause Analysis (RCA) for any service delivery upset or missesIdentify work process improvements and issue preventionBenefitsProcess employee benefits and claim applications either directly or via third party vendorsHandle benefits delivery via payroll, in kind, via third party, or cash payment outside of payrollHandle enrollment and termination of employees into various benefit plans based on policyMaintain Benefits records of employees and update appropriate systems that support Benefits processesEnsure accuracy of benefits related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other systems interface.Manage different Benefits tools & databases used for benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc.Handles vendor management – support in contract renewal and administration of vendor paymentsEnsure efficient Benefits accounting management (FI posting, accruals, reconciliation)Communicate benefits rules, policies, and delivery to employeesGenerate legal and statutory reports to government and third party vendors. This also includes other reporting requests by the clientProcess vendor invoices and remittance of paymentsIssue payment instructions to third party or to client FinanceInterface with customers to resolve questions and issues regarding benefits administration/processesInterface with third party providers (insurance companies, HMO’s, etc.) on processes which impact benefits administration deliverablesAct as Tier 2 for issue resolution of Benefits related queries. Communicate or respond promptly to queries or for any changes to Contact Center.Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements.Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handledDocument monthly benefits scorecard, including issue/resolution tracking, running of regular control reports and track volume metricsServe as back up resource for other service owners as neededCreate Root Cause Analysis (RCA) for any service delivery upset or missesIdentify work process improvements and issue prevention"Required Technical And Professional ExpertiseBachelor’s/College Degree or above, preferably Human Resources related major.Advanced in MS Excel/Word and in reports.Advnced computer and internet navigation skills.Logical, organized, detailed, with good analytical skillsPreferred Technical And Professional ExperienceCompensation/Benefit experienceBPO experience is preferable.Job DetailsRole Level: Mid-Level Work Type: Full-Time Country: Philippines City: Quezon City National Capital Region Company Website: http://www.ibm.com Job Function: Compensation & Benefits Company Industry/Sector: IT Services and IT ConsultingWhat We OfferAbout The CompanySearching, interviewing and hiring are all part of the professional life. 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