Quality Analyst

Job title: Quality AnalystAccount: Travel SalesWork set up: 100% Onsite at Cebu CityWork shift: Night Shift Salary: Up to 34K but open salary negotiationStart date: ASAPQualifications:• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain• Not a job hopperEssential Hiring Skills1.Ability to Mentor agents and give feedback of calls monitored2.Act as a Subject Matter Specialist3.Participate in teleconferences and meetings initiated by the customer4.Take ownership of issues and escalations5. Ability to plan, prioritize, organize and communicate with clientPre-screening Notes:1. How many years of relevant experience with providing quality monitoring feedbacks in call centre sales domain?2. Rate your proficiency in Taking ownership of issues and escalations, from 1 to 10, 10 is the highest.3. Do you have Ability to Mentor agents and give feedback of calls monitored?4. How much is your last drawn salary?5. How much is your salary expectation?6. Are you amenable to work onsite in Cebu with a Night shift schedule?7. When are you available to start once hired?