Quality Supervisor Bacoor

Job DescriptionJob Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.What does a Quality Supervisor do? Think of yourself as someone who provides performance enforcement, mentorship, guidance, and career development advice to TaskUs Quality Analysts.Imagine yourself going to work with one thing on your mind: to supervise the performance of Quality Analysts (QAs) and ensure their compliance with processes. Your tasks center on supporting QAs in analyzing and resolving client issues and concerns, which include the execution of escalation procedures.As a Quality Supervisor, You WillMentor, guide and help develop a career path for Quality Analysts;Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures;Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills;Establish ambitious but realistic team goals;Work with direct reports on plans for executing and measuring progress and sharing results; andIdentify actionable insights, offer recommendations, and shape the teams strategy.Do you have what it takes to become a Quality Supervisor?RequirementsAt least 2 years of relevant people management experience within or beyond the BPO space.Ability to think strategically and solve problems through creative meansBackground in providing constructive feedback and implementing corrective action plansHigh-level understanding of customer confidentiality standardsPassion for developing the skills and know-how of team membersExperience in mediation and conflict resolution techniques How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.Req Id: R_2506_8378Posted At: Fri Jun 27 2025 00:00:00 GMT+0000 (Coordinated Universal Time)Job DetailsRole Level: Mid-Level Work Type: Full-Time Country: Philippines City: Bacoor Calabarzon Company Website: https://www.taskus.com/ Job Function: Quality Assurance & Control Company Industry/Sector: Outsourcing and Offshoring ConsultingWhat We OfferAbout The CompanySearching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.ReportDisclaimer: talentmate.com is only a platform to bring jobseekers & employers together. 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