Bilingual Customer Support Specialist - Multichannel

Step Into the World of Finance: Bilingual Banking Support Career PathAt the heart of every transaction is a person. We are looking for empathetic communicators who can bridge the gap between complex banking and real-world needs. In this role, you’ll use your English and Spanish skills to provide a calming, professional voice for clients managing their finances. If you enjoy solving puzzles and making someone's day easier through thoughtful support, you belong on our multifaceted care team!Channel: MULTI-CHANNEL (CHATS & CALLS)Requirements:Advanced English level-B2Full FlexibilityHigh School DiplomaOnsite Positions (Pavas)Candidate Profile:Demonstrates a professional, customer-first mindset with a natural dedication to providing high-quality service.Possesses advanced digital literacy and the ability to navigate complex computer systems with ease.Communicates effectively and persuasively across both written and verbal platforms.Maintains a high level of reliability and takes pride in delivering accurate, detail-oriented work.Shows great agility when multitasking and adapting to shifting priorities in a busy environment.Stays focused and maintains a positive attitude while managing high-volume, consistent workflows.Contributes effectively as an independent contributor while thriving in a collaborative team setting.Benefits:Competitive Account bonusGenerate an additional income with our referrals program!On-Site doctorFREE On-Site GymEmployee Assistance Program (Finance, Legal and Psychological Assistance)Cafeteria SubsidyBirthday Off!Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)Asociación SolidaristaTop Performer Recognition ProgramCNX University (free online courses and certifications)LinkedIn Learning enterprise profile for all Game Changers!Career Growth Program