Business Analyst Intern - Return and Refund, Regional Operations (Spring 2026)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Draw insights from data sets and apply data-driven methods to solve returns/refunds operational challengesDefine project goals and strategy to achieve an ideal returns/refunds experienceCollaborate with local stakeholders to refine policies and introduce initiatives to improve the returns/refunds experienceManage key cost drivers while negotiating the competing needs of the buyer versus seller experienceRequirements:Ability to apply analytical thinking towards business problemsStrong interest in working with large data sets and problem solvingExperience/proficiency in SQL and/or Python is a plusPassionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve themStrong desire to work on and take ownership of product-related projects to drive platform improvements, and enhance end-user experienceAbility to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner