Client Experience Executive

Who We AreNEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world’s most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.Your Role in Our MissionAs an Executive – Client Experience, you will be the frontline ambassador of NEXT Ventures' global customer success strategy. This role ensures that client interactions are handled with precision, empathy, and professionalism—supporting our mission to deliver remarkable, tech-driven financial experiences to users in 190+ countries. You’ll play a vital role in maintaining client trust and converting feedback into continuous improvement.How You’ll Make An ImpactReal-Time Client SupportRespond promptly to customer inquiries via Instant CRM and helpdesk systemsEscalate complex or sensitive issues in accordance with escalation protocolsEnsure client satisfaction by adhering to defined service timeframesFeedback Collection & Service ImprovementCapture and relay client feedback to relevant internal teamsIdentify recurring issues and propose solutions to enhance the client journeyContribute ideas that align with our client-first service cultureData Management & Team CollaborationCollect and maintain accurate client records in the support databaseSupport the team by executing daily tasks as directed by the supervisorFoster collaboration and maintain a vibrant, solution-oriented team cultureWhat You BringExcellent English writing and speaking skillsStrong communication ability across email, live chat, and internal toolsFast and accurate typing speedHigh adaptability, patience, and attention to detailStrong familiarity with Google Sheets and Microsoft Office SuiteThe ability to work calmly under pressure and meet response SLAsOpenness to new ideas and a willingness to continuously improveShift Time:1.30 PM - 10.30 PMYour X-FactorProactive and solutions-driven in high-volume environmentsApproaches every client interaction with empathy and clarityConsistently brings energy and positivity to the teamQuick to learn and take ownership of new systems and workflowsYour PerksFood and BeverageEntertainmentLearning OpportunitiesEmployee Centric PoliciesAccess to game zone and relaxation areasFast Paced Career ProgressionYour Journey After Applying30-minute Get-To-Know-You Session (with TA Lead)48-hour take-home assessment60-minute Final Interview Session (with Management)Why Join NEXTWe’re not your average workplace—we work hard, play harder, and celebrate every win.