Communications & Marketing Assistant

The Communications & Marketing Assistant will join a friendly, dynamic and forward-thinking Communications & Development Team responsible for sharing NCW’s work with the world — increasing its visibility, reach and engagement; growing income; and building meaningful relationships both within and beyond the organisation. The team’s work spans a broad range of activity, including CRM and box office management, PR and media relations, marketing, digital content, audience development and insight, interpretation, fundraising, memberships and individual giving.Working closely with colleagues across the Communications & Development, Programme and Operations teams, the Assistant will provide administrative, marketing, operational and event support to ensure the smooth and effective delivery of all communications activity. This role is key to helping NCW deliver a professional, welcoming and high quality experience for our audiences, participants, artists, colleagues, media partners and stakeholders.This is an excellent opportunity for someone keen to develop a career in the arts. The successful candidate will gain valuable insight into the workings of a high-profile cultural organisation, with opportunities to develop their administration, communications and delivery skills while working alongside an inspiring range of artists, colleagues and partners.The role is based at Dragon Hall, our home in the heart of Norwich, though there is some flexibility around working hours across the week.About youWe’re looking for an enthusiastic, proactive and committed individual with excellent organisational, communication and time management skills. You will bring strong verbal, written and IT abilities, along with demonstrable workplace experience, ideally within the arts or wider cultural sector.You’ll be confident managing a varied workload across multiple projects, maintaining a high standard of professionalism and attention to detail. You’ll also bring creativity, initiative and a collaborative approach, working effectively with a wide range of people — from colleagues and volunteers to artists and members of the public — in a busy and supportive environment.Purpose of the roleThe Communications & Marketing Assistant supports the Communications & Development Team in delivering high-quality communications and marketing activity across the organisation. This includes creating a wide range of written content for our digital platforms including researching features, articles and reading lists on The Writing Hub, presenting commissioned resources available on our learning platform Teachable alongside content for our website and social media channels.Key responsibilitiesCustomer service and enquiriesAct as the first point of contact for external enquiries — by phone, email, in person, and at selected events.Process ticket and merchandise sales (in person and by phone) using NCW’s box office system Spektrix.Operate the NCW box office at our in-person events programme.Support the operation of NCW’s Writer’s Room by welcoming and briefing volunteers and preparing occupancy registers.AdministrationProvide proactive administrative support across a range of marketing and communications campaigns.Maintain and update customer records, prepare customer lists and reports within NCW’s CRM and box office systems.Update and maintain the press coverage log.Prepare and distribute information such as invitations, correspondence and other marketing materials such as leaflets, posters and brochures.Collect, collate and report on communications data, including analytics, event attendance and feedback.Undertake general administrative tasks as required to support the Communications & Marketing Team, such as booking travel, updating invitation lists and posting materials.Events and meeting supportAttend and provide support at NCW events, which take place outside normal working hours and at various venues (in line with the Time Off in Lieu policy).Ensure Dragon Hall is well presented for all events and visitors, including room setup, box office operation, and merchandise or marketing displays.Provide support for meetings as required, including minute-taking.Website and digitalCreate engaging, high-quality copy and content for NCW’s digital channels including articles for The Writing Hub, e-newsletters, social media and other resources.Support website management, including preparing content for the Writers Hub and updating website pages.Capture in-house photography and other visual content for use across social media, reports and marketing materials.Assist in the creation and distribution of e-newsletters.Design, print and asset distributionCoordinate the distribution of NCW print materials, including brochures, flyers and posters, across Norwich and the wider region.Support in-house design activity using Canva, InDesign and Photoshop to edit images, brochures and posters.Proofread digital and print materials to ensure accuracy and consistency.Team workingWork flexibly across Communications & Development Team functions.Collaborate effectively with colleagues across departments to achieve organisational goals.Build and maintain positive relationships with marketing peers in local and regional arts organisations.CompliancePrepare papers and reports as required for the Senior Management Team, Board, funders and stakeholders.Carry out all duties in accordance with internal and statutory procedures.Adhere to NCW policies and procedures at all times, particularly regarding Health & Safety, Safeguarding, Equality, Diversity and Inclusion, and Confidentiality.GeneralAct as an advocate for NCW — its vision, activities and values — at relevant meetings and networks.Undertake training and professional development as agreed to support the effective delivery of the role.Perform any other reasonable duties assigned by the Senior Marketing & Communications Manager or Head of Communications & Development in line with the scope of the role.Person specificationExperienceEssentialDemonstrable relevant experience aligned with the job description, gained in a creative, cultural, charitable or comparable work setting.Experience in a customer-facing role, providing excellent service and support.Experience in copywriting and editing, producing engaging content tailored to different audiences.Proven ability to work effectively as part of a team.Experience working in a fast-paced environment, managing multiple tasks and priorities to deadline.Proficiency in using social media platforms (Instagram, Bluesky, Facebook, LinkedIn).DesirableExperience using website content management systems (e.g. WordPress).Experience supporting the administration or delivery of events.SkillsEssentialExcellent organisational and time-management skills, with the ability to coordinate multiple projects and meet deadlines.Strong interpersonal skills, with the confidence to build positive relationships with colleagues, audiences and stakeholders.Clear, confident communication skills — both written and verbal — with strong copywriting and proofreading ability.Creative flair, with the ability to contribute ideas for campaigns, content and wider communications activity.Exceptional attention to detail.Ability to adapt quickly to changing circumstances and resolve challenges effectively.Strong IT literacy, including proficiency across Microsoft Office (Word, Excel, PowerPoint, Outlook) and the ability to learn new systems with ease.DesirableInterest in media, communications and the arts, with an awareness of current media trends and the news cycle.How to applyTo apply for the position of Communications & Marketing Assistant please visit nationalcentreforwriting.org.uk/vacancies/ to download the full job pack. Then send an application form and equal opportunities monitoring form, along with a personal statement (maximum 1,500 words), to Amanda Salmon, Head of Operations & Commercial amanda@nationalcentreforwriting.org.uk. Amanda can also provide this information in an alternative format eg. Microsoft Word.The closing date for applications is 10am, Monday 8 December 2025.