Customer Care Agent with German

DEKRA Arbeit Group, with its more than 120 locations throughout Europe, is one of the most successful and innovative organizations in personnel services. It is part of the DEKRA SE holding company, headquartered in Stuttgart, Germany, and around the world is recognized as a high-quality service provider and trusted business partner. DEKRA Arbeit Bulgaria is a subsidiary of DEKRA Arbeit Group and provides professional HR services to clients and candidates on a local and international level.For one of our trusted partners, a leading international company, we are looking for a:Customer Care Agent with GermanResponsibilities:Act as the first point of contact for customers via phone, email, and chatProvide expert advice on products and servicesEnter and verify customer data and information in internal systems, ensuring accuracy and completenessManage challenging conversations with professionalism, using de-escalation techniques to ensure positive outcomesCollaborate with cross-functional teams to ensure seamless customer supportCoordinate with service technicians regarding customer requestsSupport administrative tasks, including fault and repair request processing and documentation of customer interactionsRequirements:Fluent in German (C1) and English (C1), written and spokenExcellent communication and interpersonal skillsStrong service orientation and problem-solving mindsetExperience handling difficult customer situations with empathy and professionalismProficient in MS Office and other standard end-user softwareExperience with CRM systems is a plusWhat our client offers:Great opportunities in a global company that values diversity, inclusion, sustainability, and trustCompetitive remuneration packageHybrid working model with flexible arrangementsHome office allowance25 days of paid annual leaveAdditional health insuranceEmployee Assistance Program (mental health, legal & financial counselling)200 BGN food vouchersPublic transportation card or optional parking spaceMultisport cardLanguage training opportunitiesEmployee referral programModern office in a Class A business buildingFresh fruits available in the officeTraining and mentorship programsAccess to 15,000+ LinkedIn Learning courses for professional developmentIf you are dedicated and ambitious, it is an excellent place to grow your career. Do not hesitate to apply.Data collected will be considered in strict confidentiality and used for recruitment purposes only.License No. 2450/08.02.2018