Customer & Education Training Manager (Product Training), Philipinnes

Job SummaryThe Customer & Education Training Manager (CET) is responsible for designing, delivering, and managing technical product training programs tailored to various stakeholders, including customers, employees, and field support teams. This role ensures effective knowledge transfer through multiple learning formats and oversees the full training lifecycle, from needs assessment to ROI evaluation. The CET serves as a subject matter expert and strategic partner to key stakeholders, ensuring the training strategy aligns with business goals.Key ResponsibilitiesTraining Program Development & ExecutionPlan and implement technical product training programs, including standard modules and customized content for new products.Utilize a variety of training formats (in-person classes, workshops, computer-based training, and online resources).Develop training documentation and ensure content accuracy and alignment with business needs.Manage the full training project lifecycle: Vision/Scope → Planning → Instructional Design → BETA/Train the Trainer → Deployment.Source and coordinate venues, vendors, and technologies for training delivery.Learning Strategy & EvaluationIdentify and prioritize critical learning needs and allocate resources accordingly.Regularly review, validate, and revise training plans to meet evolving learning objectives.Develop and implement approaches to measure training effectiveness and ROI.Pilot new training tools, techniques, and methods to improve learning outcomes.Process Ownership & LeadershipLead and manage large, complex training projects independently with minimal supervision.Take ownership of end-to-end training processes and drive continuous improvement.Mentor and guide junior team members and occasionally manage a small team or external consultants.Stakeholder EngagementBuild and maintain strong cross-functional relationships across departments and with external providers.Understand stakeholder and customer needs, offering proactive solutions and technical guidance.Present training concepts and outcomes to leadership and company committees.Influence internal stakeholders to adopt new practices, approaches, and technologies.QualificationsBachelor’s or Master’s Degree in Education, Business, Life Sciences, or a related field.8–12 years of experience in training, preferably in a healthcare, pharmaceutical, or medical device industry.Proven track record in training project management, instructional design, and adult learning principles.Strong communication and presentation skills with the ability to influence and engage diverse audiences.Comfortable working independently and managing multiple complex projects.Key CompetenciesStrategic ThinkingProject ManagementInstructional DesignStakeholder EngagementData-Driven EvaluationCross-Functional CollaborationProcess Improvement