Customer Engagement Specialist

Customer Engagement SpecialistAbout usAre you ready to make waves in the e-commerce sea? At SALESmanago, we are not just building a platform – we are revolutionising eCommerce. Imagine being part of a team that: empowers marketers to become growth hackers, drives European eCommerce expansion, transforms ordinary shopping into extraordinary experiences and constantly pushes the boundaries of what's possible in customer engagement.Based in the vibrant cit y of Kraków, Poland, but with a rapidly expanding international footprint, we are a team of 250+ passionate professionals united by our commitment to innovation, integrity, and impact.What you will be doingDesigning and executing cross-sell and upsell campaigns (email, in-app, newsletters)Orchestrating customer advocacy process & strategy (G2 reviews, testimonials, success stories)Managing segmentation, lead scoring, and customer data insights for expansionRunning lifecycle-based campaigns and aligning communications to product launchesCollaborating with CS, Marketing, and Product on messaging and pipeline generationLeading the customer newsletter strategy (product, partner, adoption updates)Supporting webinar comms, customer surveys, and nurture flowsTracking campaign performance, conversion rates, and pipeline contributionSupporting customer lifecycle programs (CTA definitions, CRM ops, AI-powered data analysis)Coordinating tooling improvements to enhance expansion visibility and efficiencyWe are looking for individuals with2+ years of experience in B2B SaaS customer marketing, Customer Success or lifecycle operationsHands-on expertise with marketing automation tools (e.g. HubSpot, SALESmanago, Marketo)Familiarity with CRM, customer segmentation, and lifecycle mapping (e.g. Salesforce, Gainsight)Strong analytical mindset with ability to interpret data and optimize marketing effortsSolid copywriting and communication skills for multichannel campaign executionExperience working cross-functionally with Customer Success, Sales, and Product teamsProactive, independent, and results-oriented approach with a focus on pipeline impactFull working proficiency in both Polish and English (spoken and written)You will love working here if you valueOutcome orientation - at SALESmanago we start with the desired outcome and work backwardsBeing data-driven - our Team uses real-world data to make our caseIndividual ideas - at SALESmanago the value of an idea is determined by its merit and the best ideas winPassion for Customer Success - we aim to be our customers’ enabler, driving their growth and victories that fuels our ownIntegrity, Trust, Respect and Candor - values that our Team acts withCourage to tackle difficult tasks - at SALESmanago we believe that winning is challenging and requires braveryOperating as One Team - in our Team everyone is aligned with one plan and we all work together to accomplish our missionWhat we offerThe opportunity to make a career in a fast-growing, international-expanding companyEmployee referral programIntegration eventsFree breakfast & lunch, fruits, coffee & teaThe possibility of buying the Medicover sports package and Medicover health careFree rental of the VW California and moreLet's create something extraordinary together. Your journey starts here!The controller of the personal data is Benhauer sp. z o.o. We process your personal data on the basis of your consent for the recruitment process. You have the right to withdraw the above consent at any time. However, the withdrawal of consent does not affect the legality of the processing performed on the basis of consent before its withdrawal. You can withdraw your consent by sending an email to dpo@salesmanago.com. You also have the right to object, the right to access your data, and the right to request rectification, deletion, or restriction of processing. The principles for processing your personal data are described in our privacy policy.