Customer Success Specialist

Customer Success SpecialistAbout usAre you ready to make waves in the e-commerce sea? At SALESmanago, we are not just building a platform – we are revolutionising eCommerce. Imagine being part of a team that: empowers marketers to become growth hackers, drives European eCommerce expansion, transforms ordinary shopping into extraordinary experiences and constantly pushes the boundaries of what's possible in customer engagement.Based in the vibrant city of Kraków, Poland, but with a rapidly expanding international footprint, we are a team of 250+ passionate professionals united by our commitment to innovation, integrity, and impact.What you will be doingSupporting customers in understanding and effectively using platform featuresHolding regular check-ins or review calls to maintain ongoing contact and ensure satisfactionHandling customer requests and inquiries through various communication channelsRecommending relevant features or improvements based on customer goals and challengesMonitoring customer activity and engagement using internal toolsEnsuring customers remain active, satisfied, and supported in adopting new features and capabilitiesActing as the voice of the customer across internal teams (Product, Support, R&D)Reporting recurring issues or trends to inform product improvementsKeeping CRM systems up to date with all relevant customer interactionsWe are looking for individuals withMinimum 2 years of experience in Customer Success within the IT sectorStrong multitasking and organizational skills to manage a large volume of accountsAbility to clearly explain technical concepts to non-technical usersComfortable working in a fast-paced, dynamic environmentProficiency with CRM systems and cloud-based tools like Google WorkspaceFluency in Polish and English is required; Spanish or Italian is highly desirableA customer-oriented mindset with a reactive, problem-solving attitudeCuriosity about AI and experience using AI tools (e.g., ChatGPT) to boost productivityYou will love working here if you valueOutcome orientation - at SALESmanago we start with the desired outcome and work backwardsBeing data-driven - our Team uses real-world data to make our caseIndividual ideas - at SALESmanago the value of an idea is determined by its merit and the best ideas winPassion for Customer Success - we aim to be our customers’ enabler, driving their growth and victories that fuels our ownIntegrity, Trust, Respect and Candor - values that our Team acts withCourage to tackle difficult tasks - at SALESmanago we believe that winning is challenging and requires braveryOperating as One Team - in our Team everyone is aligned with one plan and we all work together to accomplish our missionWhat we offerThe opportunity to make a career in a fast-growing, international-expanding companyEmployee referral programIntegration eventsFree breakfast & lunch, fruits, coffee & teaThe possibility of buying the Medicover sports package and Medicover health careFree rental of the VW California and moreLet's create something extraordinary together. Your journey starts here!The controller of the personal data is Benhauer sp. z o.o. We process your personal data on the basis of your consent for the recruitment process. You have the right to withdraw the above consent at any time. However, the withdrawal of consent does not affect the legality of the processing performed on the basis of consent before its withdrawal. You can withdraw your consent by sending an email to dpo@salesmanago.com. You also have the right to object, the right to access your data, and the right to request rectification, deletion, or restriction of processing. The principles for processing your personal data are described in our privacy policy.