French Speaking Customer Service for Software Company in Greece

Mercier Consultancy MD is thrilled to announce a recruitment opportunity for French Speaking Customer Service Representatives for a leading software company based in Greece. This role is ideal for individuals who are enthusiastic about technology and software solutions while providing exceptional customer support. As a customer service representative, you will communicate with clients in French, assisting them with their inquiries and ensuring a seamless experience with the software products.Key ResponsibilitiesAddress customer inquiries related to software products, features, and troubleshooting via phone, email, and live chat in FrenchGuide customers through software installations, configurations, and functionalitiesResolve technical issues and provide solutions to enhance user experienceDocument all customer interactions accurately in the CRM system for effective follow-upCollaborate with technical support and product teams to address customer concerns effectivelyStay informed about software updates, company offerings, and industry trends to provide relevant assistance to customersRequirementsFluency in French (both written and spoken) is essential; knowledge of English and/or Greek is advantageousPrior experience in customer service, particularly in the software or technology industry, is a plusStrong communication and interpersonal skills, with a customer-focused approachAbility to troubleshoot issues and provide clear solutions to customersComfortable working in a fast-paced environment and managing multiple inquiries simultaneouslyProficient in using customer service software and basic computer applicationsWillingness to work flexible hours, including evenings and weekends as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..