Customer Service Advisor

About Tutti BambiniTutti Bambini is a family-owned nursery furniture company founded over 30 years ago by Michael and Debra Samuel with the goal of supporting new mothers and fathers during their first steps into parenthood.After years working in nursery retail, and as parents themselves, Michael and Debra realised that nursery furniture available on the market often didn’t offer the versatility, value, and safety that new parents needed for their little ones. Drawing on a background in technical design, and on their own parenting experiences, Michael and Debra created Tutti Bambini: a nursery furniture range combining elegance and beauty with innovation and practicality.From its beginnings in a little London store, the Tutti Bambini brand has grown to become a feature in nurseries across the UK, and includes ranges of cots, cot beds, nursing chairs, highchairs, and more. Crafted to the highest standards of quality and safety, every piece of Tutti Bambini furniture is designed to be loved, and used, by families for years to come.Tutti Bambini has been acquired by Heroes in 2023, and is now part of Heroes' family of brands.About The RoleWe are looking for an enthusiastic and proactive individual to take on the role of Customer Service Advisor. You will be a good communicator, enthusiastic and motivated and have the ability to work well in a fast-changing environment. The role will involve interacting with customers to provide and process information in response to enquiries, concerns and requests regarding products and services whilst ensuring that excellent customer service is shown at all times.This is a hybrid role: the successful candidate will work from the office Monday to Thursday, with Fridays available to work from home. Working hours are 8:30 AM – 5:30 PM.ResponsibilitiesDeal directly with customers either by telephone via inbound/outbound communication or e-mailRespond to customer and retailer enquiries within the agreed KPI’s on all platforms including retailer portals and social media channelsResolve product or service problems through effective problem-solving and communication techniquesMaintain customer databases effectivelyCommunicate with internal departments where necessaryDeal with sales enquiries over the telephoneAbout YouThe ability to learn new systems and procedures quicklyExcellent and precise communication skills both spoken and writtenHigh level of accuracy and great attention to detailGood negotiation skillsExcellent computer skillsAbility to manage your own workload, deliver on time and escalate problems when appropriateThe ability to show patience and understanding and have good customer focusGood knowledge of Microsoft-based systems (Outlook, Excel, Word)At least 3 years’ previous Customer Service experience essentialYou must have a professional and friendly phone manner as well as excellent organisation and communication skills and at least 3 years’ customer service experience within an office/call centre environment.BenefitsCompetitive salary20 days holiday with a day accrued for every year of serviceWork From Home option on Fridays