Customer Service Associate

At Lega Nova Group, we believe great customer service is more than problem-solving — it’s the foundation of long-term client relationships and professional growth. We’re looking for individuals who take pride in delivering exceptional experiences and want to develop the commercial awareness that leads to future leadership opportunities.This is a professional, client-facing role offering structured training, a collaborative culture, and clear progression into account management and business development for those who excel.What You’ll Be DoingAct as a key point of contact for business and consumer clientsMaintain accounts of excising and new customersHandle inquiries, resolve issues, and ensure customer satisfactionCollaborate with internal teams to deliver tailored solutionsManage client records with accuracy and professionalismContribute ideas to improve service standards and efficiencyWho We’re Looking ForPrevious experience in customer service, retail, hospitality, or administration preferredStrong interpersonal and communication skillsCalm, reliable, and professional under pressureEager to learn and grow within a structured environmentA positive, team-oriented mindset with pride in delivering qualityOur VOICE PrinciplesVision – We see every customer interaction as a chance to build trust and loyalty.Organization – Clear systems, clear results — professionalism starts with precision.Intensity – Excellence isn’t accidental; it’s consistent effort applied daily.Character – Integrity and empathy drive every decision.Energy – Bring positivity; it’s what transforms good service into great experiences.What We OfferCompetitive base pay plus performance bonusesComprehensive, paid training programProfessional environment focused on growth and teamworkClear development path into senior customer relations or account management rolesSupportive, inclusive company culture built on collaboration and resultsThis is a full-time W-2 role based in New York.Pay: $44,000 – $50,000 per year + performance bonuses (range varies by location and experience).Lega Nova Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.