Customer Solutions Consultant

About UsAt Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 14 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Join an award-winning team passionate about exceptional customer service!About The RoleWe're looking for an organised, proactive team player to join our Customer Service team. This is a fast-paced contact centre role where no two days are the same.You'll be the first point of contact for our existing customers where you will resolve a wide variety of enquiries, including billing disputes, account changes, complaints, and plan upgrades.The role is a full time permanent opportunity, working on a rotating roster between 8:00am - 8:30pm Monday to Friday, and 1 in 4 Saturdays between 9:00am - 5:30pm (AEDT) with a day off during that week.Key ResponsibilitiesHandle a high-volume of inbound calls from existing Red Energy customers Manage customer complaints by actively listening, diffusing conflict, and driving issues to a satisfactory resolution.Own customer issues end-to-end with effective communication Navigate multiple internal systems simultaneously to access and accurately update customer account information.Adhere to company policies and regulatory requirements while maintaining detailed, accurate records of all customer interactions.What We're Looking For12 months experience in a fast-paced customer service environment Proficient in navigating systems and resources in a fast paced environmentExcellent written and verbal communication skillsDemonstrate resilience and remain positive when managing challenging and high-volume customer interactions.Strong problem-solving and analytical thinking to resolve complex enquiries The ability to remain calm and professional under pressure, effectively diffusing conflict and challenging situations.A positive attitude and willingness to self motivate Why join Red Energy?7 weeks of in office training from our dog friendly Cremorne office Hybrid work model: 2 days in our Cremorne office, 3 days from home (after 7-8 weeks training)Fixed annual pay increase each year, plus the potential to earn a KPI based bonus on top of your yearly salary30 weeks of paid parental leaveThe option to purchase 4 weeks additional annual leave, for a total of up to 8 weeks per yearGain experience in different areas to support your career development within the Call Centre Employee recognition and rewards programIf this role sounds like the role you have been looking for, apply for our November intake now!Red Energy is committed to protecting your privacy and handles personal information in line with applicable data protection laws. To learn more, view our Privacy Collection Statement.