Customer Success Manager

JOB TITLE Client Success & Operations SpecialistJOB IDSTEKYL1INDUSTRYCoaching BusinessLOCATIONLATAM / PH / South Africa / Egypt (Anywhere as long as they don’t have strong accent)JOB STATUSPart Time 25 hrs a week to startWORK SCHEDULE10am-3pm / 11am-4pm ESTSALARY$8 to $10TARGET START DATEASAPROLE OVERVIEWAbout the Client: The Client owns a rapidly growing career coaching business. The Owner (CEO) needs to immediately step out of the daily management of client success to focus on high-level business strategy. This role is critical for scaling operations and requires a highly proactive professional who can take ownership of client relationships and systems management to ensure seamless client flow.About the Role:We’re looking for a sharp, operationally minded Client Success & Operations Specialist who can manage complexity with calm, precision, and empathy. We are seeking a Part-Time Client Success & Operations Specialist (starting at approximately 25 hours/week and moving to full time within 90 days,) This is a crucial, high-level role that combines proactive client success with operational management.You’ll oversee a large portfolio of 30–60 clients at once, guiding them through our structured 120-day journey. You’ll be the bridge between clients and the internal delivery team—ensuring progress stays visible, expectations are clear, and every deliverable moves on time.Your mission: keep clients informed, confident, and in motion while keeping the internal machine running smoothly.The ideal candidate is a critical thinker who can foresee issues and implement organizational systems to manage a large client load effectively.Key Responsibilities1. Proactive Client SuccessManage 30–40 active clients simultaneously, maintaining real-time awareness of where each one stands in their journey.Anticipate needs before they become problems and resolve them quickly—this is a proactive role, not reactive customer service.Lead two live group onboarding calls per week, welcoming new clients, setting expectations, and ensuring they know exactly what happens next.Check in on clients regularly, respond promptly to messages during business hours, and ensure momentum never stalls.Serve as the central point of communication between clients and internal teams.2. Operational System ManagementBuild and refine systems and SOPs to manage high-volume workflows efficiently.Maintain flawless organization across Trello boards, Slack channels, trackers, and deliverable workflows.Monitor progress and hold both clients and team members accountable to deadlines.Identify bottlenecks and implement fixes before they impact the client experience.3. Communication & ComplianceDemonstrate native-level (or near-native) English fluency—written and spoken—with a clear, professional tone.Maintain transparent documentation and consistent communication at all times.Uphold CareerGrowth’s reputation for precision, excellence, and client trust.You’re a Great Fit If You:Have 4+ years of experience in client success, operations, or account management roles with high client volume.Have personally managed 30+ clients or accounts at once and can explain exactly how you stayed organized.Naturally build systems that make complex processes simple and repeatable.Are calm under pressure, detail-obsessed, and solution-oriented.Lead with empathy and structure—you care deeply, but you keep the process in control.Hold yourself to a high bar and take pride in being the person others depend on.