Customer Success Senior Specialist

Job DescriptionAct as strategic partners to our key local, regional and global clientsIs an internal and external innovation agent. Drive change for faster reaction to changing market requirementIs considered known experts in their market (industry, products, channels etc.)Support internal Sales team in lead generation/ business development processExternalUnderstands and works with the whole portfolio of Point of Sales- related data with global and key clients (gfknewron market, predict and consumer) and is the central point of contactDelivers insightful top-level presentations and actionable recommendations to our key clientsBecome a market expert in one or more categories / industry segmentsEnsures effective and efficient client training and onboarding of new senior customersDrives high adoption rates (i.e. activation, reactivation and engagement) of gfknewron within senior client organization by demonstrating clear ROI to client to reach our high goalsEducates key and senior customers about the most relevant features/functionalities for their specific business needsFinds and builds, new user base for NIQ offeringsDevelops fact-based answers to complex key business questions. Elaborates use cases with clients that shows the value of NIQ data and their outcome for the clientsIdentifies Sales leads for cross sell and upsell opportunities with the clientHelps to improve business renewal rate by demonstrating clear business outcomes and value InternalMakes sure that the client experience is at a high level and servicing comparable over the team membersResponsible for managing client concerns and making sure of the resolution process through discussion and execution with all internal stakeholders in the organizationBeing an internal CSM ambassador and multiplicator, drive the CSM spirit within the organization as a role modelFully certified CSM (minimum gfknewron market, predict and consumer) and knows and uses the different propositions in detailTakeover of special CSM projects (e.g. creation of internal/external training content, etc.)Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;Collects and provides feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experienceCollaborates with account management at the pre-sales and renewal stages, identifies sales leadsCoordinates internal client services nationally and internationallyIn other words: You will make the difference as a role model for your team and by being the face of our company and its digital solutions!Here is what we are looking for additionally:Bachelor´s/ Master´s degree in Business Administration, or equivalent experienceStrong business understanding in tech & durables business and related RetailInterest for multiple product categories and marketsIdeally 2-4 years of experience in consulting, market research, product management of durables or equivalent business unitsStrong presentation and communication skills, client-centric approachProactive and consistent engagement with multi-disciplined teamsCo-ordination and decision making of how to achieve client outcomes and organization goalsDriving delivery of results for clients & NIQ across diverse cultures, mind sets, disciplines, and influencesPassion, dedication, and commitmentCreativity and the ability to address real-world business problems analyticallyEagerness to learn, open mindset, team spirit, and an entrepreneurial attitudeExcellent presentation and communication skills, client-centric approachWe offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!Additional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion