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E-Solutions

Customer Support Specialist

E-Solutions • Berlin • onsite
Posted: 1 hours ago
Customer Service mid

Job Description

What you do:First point of contact for customers.Manage issues via email on ticketing system (no calls)Handle inquiries via multiple channels.Support digital banking services.Build strong customer relationships.Contribute to improving customer experience and banking processes.Required Skills:Strong customer-service mindset.Fluent German + good English.Comfortable with digital tools.Team-oriented, positive attitude.Open to learning and change.Preferred:Customer service experience in financial industry.

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