Customer Support & UX Researcher

Hey there! We’re Smartist, the #1 art visualization app that empowers artists to create stunning, realistic mockups of their work in minutes.We’re looking for a Customer Support Manager who’s passionate about helping users and eager to understand their needs on a deeper level.If you're someone who naturally digs deeper into user feedback, notices patterns in complaints, and wants to help build a better product — read on.What you’ll do:Be the first line of communication with our users — via email, chat.,Troubleshoot user issues and provide fast, friendly, and effective solutionsCollect, analyze, and organize user feedback to help inform product decisionsCollaborate closely with the Product and Design teamsOptionally: conduct 1:1 user interviews and help facilitate user testing sessionsWhat you’ll need:2+ years of experience in customer support, community management, or a related roleStrong communication skills, both written and verbalEmpathy, patience, and the ability to stay cool under pressureCuriosity about user behavior and willingness to dig into the “why” behind problemsBonus: experience or interest in UX research, conducting interviews, analyzing patternsWhat you’ll get:Competitive compensation based on your experience and skillsetFlexible working hours and fully remote setupA direct impact on the experience of thousands of artistsClose collaboration with the founder and a product-led teamA chance to grow beyond support — into product, research, or operations