Product Support Engineer

Job DescriptionAbout ExegyExegy is a global leader in intelligent market data, advanced trading systems, and future-proof technology. Exegy serves as a trusted partner to the complete ecosystem of the buy-side, sell-side, exchanges, and financial services technology firms around the globe. Headquartered in St. Louis with regional offices in North America, the UK/Europe and Asia Pacific, Exegy has the global footprint to deliver world-class support and managed services to its customer base of elite financial market participants.Job SummaryThe successful applicant will be responsible for analyzing data usage on behalf of our clients and working closely with them to ensure thorough understanding of our products and data. We will expect you to assist in training clients on our portfolio and services, as well as represent Exegy products and services at client meetings. Duties will include: compiling reports for various market data clients, client installs and migrations, building new custom reports and improving existing on our Business Intelligence (BI) portal, handling client calls, data and technical queries working closely with our product teams proving client feedback and potential software enhancements in addition to maintaining awareness of Exegy’s new technologies and concepts relevant to existing and future clients.This will be a challenging and rewarding role offering a unique ability to learn the policies of many important capital markets firms and stock markets. It will be ideally suited to someone willing to learn and with a desire for career progression.ResponsibilitiesOwnership of technical inquiries and issues end to end; identify, diagnose and resolve incidents raised by Exegy clientsWork closely with our Product and Engineering teams on software and process enhancementsIncident resolution and outage call handling; notify internal and external stakeholders and be responsible for resolution, communication, and follow-upMonitor production environments; identify and implement improvementsBe a point of contact with other teams to ensure a tight implementation and delivery of a software solution into productionRun reports to analyze common complaints and problems and put processes in place to reduce common errors and faultsBe a knowledge share champion to our internal knowledge base on common issues and practices and help cross-train on our suite of productsRoll out software and configuration changes / change request managementOur Ideal Candidate HasDegree in Computer Science, Engineering, or related disciplineEffective project management and written and verbal communication skillsDirect customer-facing experienceExcellent problem-solving and analytical skillsAbility to multitask and prioritize responsibilitiesProven ability to thrive in fast-paced day-to-day activityProven track record of exceptional performance, high productivity, and meeting deadlinesWorking knowledge of various operating systems: Unix, Linux, Win Systems, etc.Track record of working within a highly effective teamPreferred: knowledge of monitoring software, Systems Administration experience, and Financial Markets domain knowledge or financial protocols expertiseJob DetailsRole Level: Entry-Level Work Type: Full-Time Country: Philippines City: Manila National Capital Region Company Website: http://www.exegy.com Job Function: Information Technology (IT) Company Industry/Sector: Financial ServicesWhat We OfferAbout The CompanySearching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.ReportDisclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.