Deposit & Services Support Office

Job Responsibilities:• Generate daily, weekly, and monthly reports on account quality metrics.• Monitor dormant accounts on a daily, weekly, and monthly basis to track performance and ensure targets are met or exceeded.• Oversee the setup, monitoring, and maintenance of all contractual deposit accounts.• Prepare scripts and collaborate with stakeholders to communicate with customers.• Work closely with branch staff (OTC) to ensure effective and proper execution of key actions.• Collaborate with stakeholders such as Product, Operations, MIS, Data Analytics, and IT teams to enhance reporting quality.• Work with stakeholders, including Marketing and Product Development teams, to ensure alignment with quality strategies.• Partner with related departments and branch teams to improve processes and ensure compliance with regulatory and internal guidelines.• Generate reports with detailed breakdowns by Relationship Managers (RMs) and by rollover and non-rollover types.• Ensure timely communication with branches and relevant RMs to prompt necessary customer outreach actions.• Track and analyze daily, weekly, and monthly deposit balance movements across all deposit products.• Identify unusual balance fluctuations and coordinate with relevant RMs to verify causes or take corrective action.• Provide insights and reports on balance growth, inflow/outflow trends, and customer behavior to the line manager.• Manage the approval, implementation, and monitoring of special rate applications across all deposit products in line with the bank’s pricing strategy and authority matrix.• Verify the accuracy of special rate applications, ensuring proper documentation, justification, and approvals prior to execution.• Maintain updated records of all special rate accounts, including validity periods, renewal terms, and customer commitments.• Coordinate with branches and relevant departments to ensure timely renewal or termination of expired special rate accounts.• Track and analyze the performance and impact of special rate portfolios on deposit growth and profitability.• Update new rates in the Joget system accurately and in a timely manner.• Perform other tasks as assigned by the line manager.Qualification and Experiences:• Bachelor's degree in Banking, Business Administration, or related field.• At least 3 years of relevant experience in savings account operations, preferably in a bank or financial institution.• Experience in quality control or compliance roles is a strong advantage.• Requires to expert of Ms. Excel [advance excel is prefer].• Good problem solving skill.• Be able to communicate with verity people with the cross functional.• Excellent interpersonal skill.• Be able to travel and conduct branch visit as required.