E-commerce Operations Assistant Manager

Mô tả công việcResponsibility 1: Manage Online Operations process at stores Control and improve Online Store workflow. Monitor and enhance operational indicators (on-time rate, orders, complaints, order adjustment rate). Establish evaluation criteria and improve the performance of the operator, pick-pack, and delivery staff. Communicate with relevant departments to improve online operations, enhance personnel productivity, create effective layouts, and increase order fulfillment efficiency. Implement training programs to enhance employee skills Review and improve operational guideline documents. Monitor third-party performance, propose solutions, and coordinate with relevant teams for resolution. Coordinate to improve features of Pick Pack App, Delivery App, DMS, and OMS. Conduct onsite store checks and provide operational support, staff training.Responsibility 2: Plan and deploy new services Plan expansion and propose solutions to improve operational equipment. Coordinate with relevant departments to set up the layout and online ISP in the operation area. Develop standard store evaluation criteria, including volume, manpower, area, and equipment. Prepare progress and improvement result reports. Coordinate with relevant teams to implement new services, evaluate, and propose improvements. Other tasks assigned by the line managerYêu cầu công việcCollege/University Diploma or any degree equivalent to those above. 3+ years of online work experience.Major: E-commerce, Supply Chain & Logistics, Business Administration, or equivalentKnowledge Understand the e-commerce or logistics industry. Understand operation and customer service in general. Have good knowledge of planning or project management. Experience in warehouse management, fulfillment center management is an advantage.Necessary skills Strong analytical, planning, and problem-solving skills Time commitment Have a carefulness, patience, willing to learn attitude Good communication and emotion control skills Able to work well under high pressure. Have good general MS Office skills.Other special requests Ready to work overtime (less) and business travel English communication is preferable.Tại sao bạn yêu thích làm việc tại đâyNegotiation gross Salary13th month salary12 days of annual leaveSocial insurance/health insurance/unemployment insurancePTI health insurance for yourself & family membersMeal allowance/responsibility allowance/foreign language allowance/gas allowance/phone allowance/seniority allowance...according to Company regulationsWorking hours: Mon - Fri, 8 AM - 5 PM